What to know about using AI chatbots for therapy

When you’re feeling sad, angry or stressed, it might be tempting to ask a chatbot for help. In fact, a new survey of 12- to 21-year-olds showed that nearly 1 in 5 of them had turned to AI for mental health support. That’s up from 1 in 8 just a couple years ago.

It’s perhaps not surprising that many teens and young adults are seeking advice. In 2023, a whopping 40 percent of high school students said they felt so sad or hopeless that they couldn’t engage in activities that are normal for them. In 2024, 15 percent of 12- to 17-year-olds had a major depressive episode — many without treatment.

Clearly, there is a big need among young people for mental and emotional support. But as lifelike as they might sound in conversations, chatbots aren’t real people with empathy. And free, general-use chatbots such as ChatGPT, Meta AI and Character.AI weren’t built to support mental health. They don’t earn licenses to offer therapy — or follow rules for treating patients — the way humans do.

So, what should teens know before using AI tools for mental health advice? Science News Explores asked the experts.

Should AI ever be used for mental health help?

A chatbot could help you learn more about mental health issues, says Vaile Wright. A psychologist in Chicago, Ill., she works with the American Psychological Association.

You could use AI to search for information about mental health conditions and resources online, Wright suggests. (Just be sure to double-check its findings. Chatbots sometimes make stuff up.) An AI might even be able to offer “some basic advice if you’re struggling in the moment and don’t know where else to turn,” Wright says.

Treating a chatbot like a therapist, though, is not wise. “It’s really when you’re having these multi-turn, very extended types of conversations where you’re using the chatbot to fill some sort of emotional gap in your life,” Wright says, that you enter risky territory.

Why doesn’t a chatbot make a good therapist?

A real therapist’s goal is to help their patient. Chatbots are different. “They’re purposely engineered to keep people on the platform for as long as possible,” Wright says. “The way they do that is by being exceedingly validating and just telling people exactly what they want to hear.” That might feel good. But it’s not what a therapist would do. And it’s not likely to give you useful advice.

“A therapist is going to validate somebody’s feelings,” Wright says. “But it’s also our role to point out where … someone’s acting, thinking or feeling in ways that’s not maybe helpful to them.”

Plus, a chatbot doesn’t have the same types of information a therapist does, says Darja Djordjevic. She’s a psychiatrist at Stanford University in California. “AI was built to have this encyclopedic knowledge,” she says. “But it doesn’t understand the context of people’s lives.” That well-rounded knowledge of a person is key to aiding their mental health.

What are the risks of treating chatbots like therapists?

“They do not handle any mental health crises or emergencies well,” says Djordjevic. She has studied how AI systems would respond to users with a variety of mental health conditions, such as self-harm, anxiety and eating disorders.

“The models really don’t do a good job of recognizing … situations that would warrant human intervention,” Djordjevic says. “Unfortunately, we have some very tragic, more extreme cases [showing this] that involve young people.” Take Adam Raine, 16, of California. He died by suicide last year after discussing his suicidal thoughts with ChatGPT.

Djordjevic notes how crucial human connection is. “We have very little research right now on what the long-term effects of using AI for mental health would be,” she says. “What we do have a lot of research on is how much social connection and human contact are important for health and flourishing. So we know what’s good for us.” Leaning on AI might get in the way of forming crucial connections with real people.

There also are privacy risks to using AI, adds Wright. “Everything [you] put in these apps is not private. All the chats are maintained.” If a chatbot were hacked, someone else might be able to read your sensitive conversations with a bot.

Any advice for seeking mental health help from people, not chatbots?

“It doesn’t have to be an either-or,” Wright says. “You could use the chatbot to say, ‘I’m nervous about approaching my dad about my concerns. How could I do it?’… Using the chatbot as a tool to connect with human relationships in real life, I think, is probably one of the most impactful things that this technology can do.”

Djordjevic notes that most schools have a counselor students can talk to. The National Alliance for Mental Illness also has lots of resources on its site, she adds. This includes a free, confidential helpline for teens.

Sometimes, it might seem easier or less embarrassing to ask a computer about mental-health issues than a real person. In the new survey, almost two-thirds of young people who used chatbots for mental health didn’t tell anyone they were doing it.

But for anyone nervous about seeking human help: Fear not, Djordjevic says. “A lot more adults and people around you have struggled at some point or struggle with mental health issues than you think.”

Suicide was the third leading cause of death among U.S. teens ages 15-19 in 2024. If you or someone you know is suffering from suicidal thoughts, please seek help. In the United States, you can reach the Suicide Crisis Lifeline 24/7 by calling or texting 988 or chat at 988lifeline.org. Please do not suffer in silence.